Privacy Policy

Sophie Cole Candles UK Privacy Policy.

Effective Date 18th May 2015

Sophie Cole Candles Uk and Wrappeler Ltd (“we”, “us”, or “our”) respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the type of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information we collect.

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, our social media platforms, social networking, mobile applications or one of our events. When you visit one of our Site, our social media platforms, social networks or mobile applications we may also collect certain information by automated means such as cookies, web server logs and web beacons.

Information you provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our website. The types of information you provide us with includes;

Contact information (such as name, address, email, mobile or land line phone number)

Age and date of birth.


Username and password

Payment information (such as your payment card number, expiry date, delivery address and billing address)

Contact information for friends or other people you would like us to contact.

Content provided by you (such as photos, videos, articles, reviews and comments)

Information provided to us by the social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, locations, friends lists, and other information described in the social networking application sign up page, or your geo-location details when using one of our mobile applications.)

How We Use The Information.

We may use the information you provide to;

Send you promotional materials or other communication.

Provide services to you.

Process your payment and/or gift card transactions.

Create and Manage your online account.

Respond to your enquiries.

Communicate with you about, and administer your participation in special events, prize promotions, programmes, surveys and other offers.

Operate and communicate with you about our social networking or mobile applications.

Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services, managing our communications; analysing our products; performing data analytics and performing accounting, auditing and other internal functions.)

Comply with our legal requirements, relevant industry standards and our policies.

We may also use the information in other ways for which we provide specific notice as the time of collection.

Information we collect by Automated Means.

When you visit our site or our online advertising, or use one of our social networking or mobile applications, we collect certain information by automated means such as cookies, web server logs and web beacons.

Technologies We Use

Cookies, Web Server Logs and Web Beacons.

Cookies are small text files that websites send to your computer or other internet connected device to uniquely identify your browser or to store settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note that without cookie you may not be able to use all features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs may also record information such as the address of the web page that linked you to our website and the IP address of the device you use to connect to the internet.

To control which web servers collect this information, we may place tags on our webpages called web beacons. These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services.

We may use third party we analytics services on this site, our social media platforms, or our social networking and mobile applications, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyses how visitors use the site. The information collected through these means (including iP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case by case basis.

Targeted Advertising.

We may also contract with third party advertising networks that collect IP address and other information through the use of cookies, web server logs and web beacons on our website and emails; on third party websites and emails and on our advertising placed on third party websites. They use this information to provide advertisments about products and services tailored to your interests. (including for companies not affiliated to us). You may see these advertisements on our website and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How We Use The Information Collected By Automated Means.

We may use the information collected by automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and enforcements of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

Information We Share.

We do not rent lists, sell or otherwise disclose personal information we collect about you except as described here. We may share your information with other Wrappeler Ltd companies for the purpose described in this privacy policy.

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